Refund policy

We truly appreciate every order and the trust you place in Ezu’s Cup Coffee. Our coffee is roasted and packed with care to ensure you receive it as fresh and flavorful as possible.

Because coffee is a fresh and perishable food product, we are unfortunately unable to accept returns or offer refunds on coffee once it has been shipped or delivered. This helps us maintain the highest standards of quality, freshness, and food safety for all our customers. This approach follows common practice among specialty coffee roasters in Norway.

If something isn’t right with your order
Your satisfaction matters to us. If your order arrives damaged, defective, or if you receive the wrong product, please let us know as soon as possible and no later than 7 days after delivery. You can reach us at sara@ezuscupcoffee.com.
To help us resolve the issue quickly, please include your order number and, if possible, photos of the issue. We will always do our best to find a fair and helpful solution, such as a replacement or a refund.

Right of withdrawal
Under Norwegian consumer law, customers normally have a 14-day right of withdrawal for online purchases. However, this right does not apply to perishable food products such as coffee once they have been delivered. This is why we cannot accept returns on coffee products after delivery.

Non-coffee products
If we offer non-coffee items in the future, such as equipment or merchandise, these may be returned within 14 days of delivery, provided they are unused, unopened, and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds
Approved refunds are processed to the original payment method within 14 business days. Shipping costs are non-refundable unless the return is due to an error on our part.

If you have any questions or concerns, please don’t hesitate to reach out to us at sara@ezuscupcoffee.com. We’re always happy to help.